At Arshiiya Herbal, customer satisfaction is important to us. We take great care in delivering high-quality herbal skincare and haircare products. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

Due to the personal care and hygiene nature of our products, we do not accept returns or exchanges once a product has been opened, used, or tampered with. Customers are advised to review product details carefully before placing an order.

Returns or replacements may be considered only in cases where the product delivered is damaged, defective, expired, or incorrect at the time of delivery. In such cases, customers must notify Arshiiya Herbal within a specified time period from the date of delivery, along with clear photographs or videos of the product and packaging as proof. Claims raised after this period may not be accepted.

If a return or replacement request is approved, the product must be returned in its original condition, unused, unopened, and with all original packaging, labels, and invoices intact. Arshiiya Herbal reserves the right to inspect the returned product before approving any refund or replacement.

Refunds, if approved, will be processed using the original payment method within a reasonable time frame. Shipping charges, if any, are non-refundable unless the return is due to an error on our part. In some cases, we may offer a replacement or store credit instead of a monetary refund, at our discretion.

Orders once placed cannot be cancelled after they have been processed or dispatched. In case of refusal of delivery or incorrect address provided by the customer, any additional shipping or handling charges incurred will be borne by the customer.

Arshiiya Herbal shall not be responsible for refunds or returns due to personal preferences, allergic reactions, or dissatisfaction arising from individual skin or hair responses. Customers are encouraged to perform a patch test before using any product.

This Refund & Return Policy may be updated or modified at any time without prior notice. Continued use of the website or placing an order after changes are made constitutes acceptance of the updated policy.

For any questions, concerns, or assistance regarding refunds or returns, customers may contact Arshiiya Herbal through the official contact details provided on the website.